The WillowBrook® Co Terms And Conditions

Payment Policy:

We accept payment by Visa, MasterCard, and American Express.

Shipping Policy:

The WillowBrook® Company ONLY ships FedEx ground to addresses within the continental United States (lower 48 states). We do NOT ship to PO Boxes.

Shipping Charge:

THERE IS NOW A $5 SHIPPING CHARGE ON EACH ORDER!

Sales Tax Charge:

A Sales Tax of 6% will be charged for SC residents

Returns:

All refused orders are subject to 15% restocking fee and charged freight. Most carriers make 3 attempts to deliver orders before returning to sender. These orders are considered refused. No return of merchandise will be accepted and no credit issued without authorization by our customer service department. No returns will be accepted if merchandise has price tickets or store labels attached. All returns are subject to a 15% restocking fee. All claims must be made within 10 days after receipt of the shipped goods. To avoid damage, we ask that you wrap all returns securely before shipping them back to us. Please enclose the packing slip you received with your shipment. WillowBrook® is not responsible for shipping charges on any returns.

We value your patronage and are truly committed to your satisfaction. Please contact our Customer Service Department with questions regarding our policy to exchange or return an item.

Items should be returned within 30 days of receipt and received back in original condition for a refund.

A copy of the packing slip and return authorization number is needed for all returns.
If incorrect items received please call customer service. We will be glad to help you with the return or exchange. For orders that are incomplete or damaged, we will replace the item with no additional shipping charges.

On credit card replacements or exchanges, the original web order will be credited and the replacement or exchange will be recharged.

We are sorry we cannot accept returns for products purchased in retail locations.

Call: 1-888-877-3132 (Monday through Friday 8:00 am to 6:00pm EST)

Fax: 1-877-843-2744

Email: customerrelations@freshscents.com

Write:
The WillowBrook® Company, LLC.
Website Return Department
951 South Pine Street
Spartanburg, SC 29302

Prices, Terms, & Conditions:

Current prices, terms and conditions are subject to change without notice. All orders are subject to approval at The WillowBrook® Company, LLC's Corporate Office in South Carolina.

Product Warnings:

All fragranced products are not for consumption. Keep products out of reach of children. Avoid contact of Oils, Envelope Sachets, Aerosols and their contents with furniture, fabrics, carpets, finished surfaces, plastics, acrylics and painted items as they may cause damage and/or discoloration.